Catch & Cook — Privacy Policy

Effective date: August 25, 2025
Last updated: August 25, 2025

1) Who we are
This Privacy Policy explains how Catch & Cook (“Catch & Cook,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit our Wix website and online store, purchase our products, or otherwise interact with us.

Our site is built and hosted on Wix (Wix.com Ltd.). Wix provides the website builder, hosting, and e-commerce tools that enable us to sell our products. Wix processes personal information on our behalf as a service provider/processor (see “Third-Party Services” below).
Questions or requests: info@catchandcook.net.

2) Information we collect
We collect information you provide, information gathered automatically through cookies and similar technologies, and information from third parties.

a) Information you provide

• Identifiers & contact details: name, email address, phone number, shipping/billing address.

• Order & payment info: items purchased, order totals, delivery instructions, and (via payment providers integrated with Wix) payment card details. We do not store full card numbers.

• Account details (optional): login information and preferences if you create an account.

• Communications: messages to support, product reviews, survey responses, contest entries.

• Marketing preferences: your choices about receiving emails/SMS/ads.
   

b) Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, operating system, pages viewed, timestamps, referring/exit pages.

• Cookies & similar tech: used for essential site functions (cart, checkout, security), analytics, and (if enabled) interest-based advertising. See “Cookies & Advertising.”
   

c) Information from third parties

• Payment processors & fraud-prevention partners (transaction approvals/denials, risk signals).

• Shipping & fulfillment partners (delivery status and returns).

• Analytics/marketing partners (aggregated usage and campaign performance).

• Social platforms if you interact with our social widgets or accounts.
   

3) How we use your information
We use personal information to:

• Provide the store and fulfill orders: process payments, ship products, send confirmations/updates, handle returns/refunds.

• Operate, secure, and improve our website, products, and services.

• Customer support and to communicate about your account or transactions.

• Marketing & personalization (with consent where required): email/SMS updates, promotions, recommendations, and interest-based ads.

• Legal, compliance, and fraud prevention: verify identity, detect/prevent fraud or misuse, comply with laws, and enforce our terms.
   

Legal bases (GDPR/UK GDPR): performance of a contract; legitimate interests (e.g., security, fraud prevention, service improvements); consent (e.g., certain marketing/cookies); legal obligations.

4) Sharing your information
We share personal information with:

• Wix (site host, e-commerce platform).

• Payment processors (e.g., Wix Payments, PayPal, Stripe, or other gateways you choose at checkout).

• Shipping & logistics partners for delivery and returns.

• IT, analytics, and marketing service providers that support site operations and communications.

• Professional advisors & authorities where required by law, to protect rights, or as part of a business transaction (e.g., merger).
   

We do not sell personal information. If we engage in activities considered “selling” or “sharing” under specific laws (e.g., cross-context behavioral advertising), we will provide a “Do Not Sell or Share My Personal Information” option.

5) Cookies & advertising
We (and our partners) use cookies, pixels, and similar technologies to:

• keep your session and cart working,

• understand site usage and improve performance, and

• (if enabled) tailor marketing and measure ad effectiveness.
   

Your choices:

• Manage cookies via your browser and (where offered) our cookie banner/preferences on the site.

• Some providers offer their own opt-out tools.

• Disabling certain cookies may affect site functionality (e.g., checkout).
   

6) Data retention
We retain personal information only as long as necessary for the purposes described here, including:

• Orders/transactions: typically kept ~7 years for tax, accounting, and compliance.

• Marketing data: kept until you opt out or it’s no longer needed.

• Accounts: retained while your account is active or as needed to provide services.
   

When no longer needed, we delete or de-identify data subject to legal/audit requirements.

7) Security
We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8) Children’s privacy
Our website and services are not intended for minors under the age of majority in their province/state/country. We do not knowingly collect personal information from minors. If you believe a minor provided personal information, contact info@catchandcook.net to request deletion.

9) Your privacy rights
We will honor applicable privacy rights based on your location.

Canada (PIPEDA)
Request access, correction, and information about our use/disclosure of your data, and withdraw consent to optional processing (e.g., marketing). Contact info@catchandcook.net. If unresolved, you may contact the Office of the Privacy Commissioner of Canada.

European Economic Area/United Kingdom (GDPR/UK GDPR)
You may have the right to access, rectify, erase, restrict, or object (including to direct marketing), data portability, and withdraw consent where processing is based on consent. You can lodge a complaint with your supervisory authority.

California (CCPA/CPRA)
California residents may have the right to know/access, correct, delete, and opt out of “selling” or “sharing” personal information for cross-context behavioral advertising. We do not sell personal information for money. If we use targeted advertising cookies deemed “sharing,” you can opt out via cookie controls or by contacting us.

How to submit a request (all regions):
Email info@catchandcook.net with subject “Privacy Request” and your request (access, delete, correct, opt-out, etc.). We may need to verify your identity. Authorized agents may submit requests where permitted with proper authorization.

Marketing choices:
Use the “unsubscribe” link in our emails, reply STOP to SMS, or contact us.

10) International transfers
Your information may be processed outside your province/state or country (including Canada and the United States), where privacy laws may differ. Where required, we use appropriate safeguards (e.g., contractual clauses) for cross-border transfers.

11) Third-party services
We use Wix to host and operate our site and store (including security, performance, analytics, and app integrations). We may also integrate with payment gateways, shipping carriers, analytics, email/SMS, and other apps (including those from the Wix App Market). Those providers process personal information in accordance with their own privacy policies and contracts with us.

12) Do Not Track & Global Privacy Control (GPC)
Where legally required and technically feasible, we will treat a valid GPC signal as a request to opt out of sale/sharing for the browser/device that sends the signal.

13) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date reflects the most recent version. Material changes will be posted on this page. Your continued use of the site after changes means you accept the revised Policy.

14) Contact us
Questions, concerns, or privacy requests:
Email: info@catchandcook.net